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<a href="https://view.em.pge.com/?qs=3e4e0269442a8df69ea32e0626acbb2a0803dd9911fd9594a04c515210c1fc4de8275c2b87d09e75f73a6dfa0eda90fa67b71f06f4bc4346f1150efc0fedf86600d585a1b5946f8d" target="_blank" style="text-decoration:none; color:#dbdbdb;" >View as a web page »</a>
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<h1 class="headerH1" style="color:#FFFFFF; font-size:22px; line-height:1; font-weight:bold; margin:0px; mso-line-height-rule:exactly;">Billing and Service Modifications</h1>
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<h1 style="color: #333333; font-size: 15px; line-height:18px; font-weight: normal; margin:0px; text-decoration:none;">Dear Valued Customer,</h1>
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<p style="margin:0px; font-size:15px; line-height:18px;">The safety, health and well-being of our customers and the communities we serve is our first priority. As part of our commitment to helping communities impacted by the global coronavirus (COVID-19) pandemic, we have implemented a series of billing and service modifications to support customers. We recognize the hardships you are currently facing and understand your PG&E bill is one of the last things on your mind. During this time of uncertainty, we want to provide you relief by offering the following support.</p>
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<h1 style="color: #005c84; font-size: 25px; line-height:25px; font-weight: bold; margin:0px; text-decoration:none; mso-line-height-rule:exactly;">Customer support and protections</h1>
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<td style="padding-bottom:4px; padding-right:5px; line-height:19px; font-size:15px; color:#333333;" align="left" valign="top">•</td>
<td style="padding-bottom:10px; line-height:19px; font-size:15px; color:#333333;">
<p style="Margin:0; line-height:19px; font-size:15px;"><strong>Suspend service disconnections for non-payment and waive deposit requirements:</strong> We will be suspending disconnections for nonpayment for all residential and small business customers. This policy will remain in effect until further notice.</p>
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<td style="padding-bottom:10px; line-height:19px; font-size:15px; color:#333333;">
<p style="Margin:0;line-height:19px; font-size:15px;"><strong>Suspend Medical Baseline Removals: </strong>Customers on the Medical Baseline Program will not have to re-certify through a doctor or other eligible medical professional for up to one year.</p>
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<td style="padding-bottom:4px; line-height:19px; font-size:15px; color:#333333;">
<p style="Margin:0;line-height:19px; font-size:15px;"><strong>Offer Flexible Payment Plans: </strong>We understand that many of our customers are facing severe economic challenges because of this crisis. In consideration of this, we are offering flexible payment plans to support you during these difficult times. Please call <a href="tel:1-800-743-5000" target="_blank" alias="800Number-body" style="text-decoration: none; color: #005c84; font-weight:bold;">1-800-743-5000</a> to make payment arrangements.</p>
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<h1 style="color: #005c84; font-size: 25px; line-height:25px; font-weight: bold; margin:0px; text-decoration:none; mso-line-height-rule:exactly;">Financial assistance support</h1>
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For customers that qualify, we offer additional support to help save money on bills:
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<p style="Margin:0; line-height:19px; font-size:15px;"> <strong>California Alternate Rates for Energy (CARE) Program</strong> – Qualified households can save 20 percent or more each month on their energy bill.</p>
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<p style="Margin:0; line-height:19px; font-size:15px;"><strong>Relief for Energy Assistance through Community Help (REACH)</strong> – Provides income-qualified customers with financial assistance during times of hardship.</p>
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<p style="Margin:0; line-height:19px; font-size:15px;"><strong>Family Electric Rate Assistance (FERA) Program</strong> – Separate from CARE, income-qualified households with three or more persons can apply for a monthly discount on their electric bill.</p>
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<p style="Margin:0; line-height:19px; font-size:15px;"><strong>Medical Baseline</strong> – Residential customers who have special energy needs due to certain qualifying medical conditions can receive a lower rate on monthly energy bills.</p>
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<h1 style="color: #005c84; font-size: 25px; line-height:25px; font-weight: bold; margin:0px; text-decoration:none; mso-line-height-rule:exactly;">We're here to help</h1>
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<p style="Margin:0; line-height:19px; font-size:15px;">If you are experiencing financial hardships and have trouble paying your bill due to the economic impact of the coronavirus (COVID-19), we can help.</p>
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Visit pge.com/covid19consumerprotections »</a>
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Call us at 1-800-743-5000 »</a>
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<p style="Margin:0;line-height:18px; font-size:15px;">Como parte de nuestro compromiso de ayudar a las comunidades afectadas por la pandemia global de coronavirus (COVID-19), hemos implementado cambios en la facturación y en el servicio para apoyar a nuestros clientes. Estas medidas de apoyo y protección a los clientes incluyen <strong>planes de pagos flexibles; suspensión de las desconexiones del servicio por falta de pago y exoneración de los requisitos depósito; y suspensión de las cancelaciones del programa Medical Baseline</strong>. Para obtener información adicional sobre nuestras medidas de apoyo y protección a los clientes, visite
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<p style="Margin:0; line-height:18px; font-size:15px;">新型冠狀病毒 (COVID-19) 全球大流行使許多社區受到衝擊；為了達到幫助這些社區的承諾，我們在收費和服務做了變動以支援我們的客戶。這些客戶支援和保護措施包括提供<strong>靈活付款計劃；暫緩未付款即中斷服務的行動，並且豁免保證金要求；暫援 Medical Baseline (基本醫療底線) 的取消</strong>。有關我們的客戶支援和保護措施的更多資訊，請瀏覽 <a href="https://click.em.pge.com/?qs=fccbe966f09af6ff0d7e28ea600ffd9665cfbd4df02cb05dd391fcfd1c2b9a84eaacc21ffb7aee74d120fc1b4be48df44358797820cc26ce" target="_blank" style="text-decoration: none; color: #005c84; font-weight:bold;">www.pge.com/covid19consumerprotections-zh</a> 或致電<a href="tel:1-800-743-5000" target="_blank" alias="800Number-ZH" style="text-decoration: none; color: #005c84; font-weight:bold;">1-800-743-5000</a>.<!--[if gte mso 12]> <![endif]--></p>
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<p style="Margin:0; line-height:18px; font-size:15px;">Trong khuôn khổ cam kết giúp đỡ các cộng đồng bị ảnh hưởng bởi đại dịch coronavirus (COVID-19) toàn cầu, chúng tôi đã áp dụng các thay đổi về dịch vụ và phương thức lập hóa đơn để hỗ trợ khách hàng. Các biện pháp bảo vệ và trợ giúp khách hàng này bao gồm <strong>các kế hoạch thanh toán linh hoạt; tạm đình chỉ các trường hợp ngắt dịch vụ do không thanh toán và miễn các yêu cầu đặt cọc; và tạm đình chỉ các trường hợp xóa bỏ dịch vụ cho Người Cần Điện Vì Lý Do Sức Khỏe</strong>. Để biết thêm thông tin về các biện pháp bảo vệ và trợ giúp khách hàng của chúng tôi, vui lòng truy cập trang mạng
<a href="https://click.em.pge.com/?qs=fccbe966f09af6ffb6277282ea3c90c5d2d5edfdc5bf53aa79dfcc2b7154532369f3f5733f1da3d5a3b1a6b33e63b4ed3c7ad228399a6b70" target="_blank" style="text-decoration: none; color: #005c84; font-weight:bold;">www.pge.com/covid19consumerprotections-vi</a> hoặc gọi cho chúng tôi tại số <a href="tel:1-800-743-5000" target="_blank" alias="800Number-VI" style="text-decoration: none; color: #005c84; font-weight:bold;">1-800-743-5000</a>.<!--[if gte mso 12]> <![endif]--></p>
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<p style="Margin:0; line-height:18px; font-size:15px;">Bilang bahagi ng aming malasakit sa pagtulong sa mga komunidad na naapektuhan ng pandaigdigang pandemya ng coronavirus (COVID-19), nagpatupad kami ng mga pagbabago sa pagsingil at serbisyo para masuportahan ang mga kostumer. Kasama sa mga suporta at proteksiyon sa kostumer na ito ang <strong>mga plano sa mapag-angkop (flexible) na pagbabayad; pagsuspinde ng pagputol ng serbisyo dahil sa hindi pagbabayad at pag-alis ng bayad sa mga kahingian ng deposito; at pagsuspinde ng Medical Baseline removals</strong>. Para sa karagdagang impormasyon tungkol sa aming mga suporta at proteksiyon sa kostumer, paki-bisita ang
<a href="https://click.em.pge.com/?qs=fccbe966f09af6ff06b7675bec5d3286ef7909eaf6e5df34c7bbf4bc2d34a17dde722ebe8e42cd09402558850a94f8fd4e90271d1f89be27" target="_blank" style="text-decoration: none; color: #005c84; font-weight:bold;">www.pge.com/covid19consumerprotections-tl</a> o tawagan kami sa <a href="tel:1-800-743-5000" target="_blank" alias="800Number-TL" style="text-decoration: none; color: #005c84; font-weight:bold;">1-800-743-5000</a>.<!--[if gte mso 12]> <![endif]--></p>
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<p style="Margin:0; line-height:18px; font-size:15px;">В рамках своего обязательства помогать жителям, пострадавшим от глобальной пандемии коронавируса (COVID-19), мы внесли некоторые изменения в области оплаты счетов и оказания услуг, чтобы поддержать своих клиентов. Поддержка и защита клиентов включают в себя <strong>гибкие планы оплаты; временный запрет на прекращение обслуживания в связи с неуплатой, отмену требований о залоговом взносе и прекращение демонтажа по программе Medical Baseline</strong>. Чтобы получить дополнительную информацию о наших мерах по поддержке и защите клиентов, зайдите на сайт
<a href="https://click.em.pge.com/?qs=fccbe966f09af6ffc2e31137be7599b37e9702f30ca0861d47927f4ca598e6ecf564d10578da7aeda1403941f263fe24325eb1133b448793" target="_blank" style="text-decoration: none; color: #005c84; font-weight:bold;">www.pge.com/covid19consumerprotections-ru</a> или позвоните нам по номеру <a href="tel:1-800-743-5000" target="_blank" alias="800Number-RU" style="text-decoration: none; color: #005c84; font-weight:bold;">1-800-743-5000</a>.<!--[if gte mso 12]> <![endif]--></p>
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<p style="Margin:0; line-height:18px; font-size:15px;">전 세계적인 코로나바이러스(COVID-19)의 확산으로 타격을 입은 지역 사회를 돕기 위한 노력의 일환으로 PG&E는 고객 여러분을 지원하기 위해 요금 청구 및 서비스에 있어 몇 가지 변경 조치를 시행하였습니다. 이러한 고객 지원 및 보호 조치에는 <strong>탄력적인 요금 납부 계획, 요금 미납으로 인한 서비스 중단 중지 및 예치금 요건 면제, Medical Baseline 취소 중단 </strong>등이 포함됩니다. 이러한 고객 지원 및 보호 조치에 관한 자세한 사항은 <a href="https://click.em.pge.com/?qs=fccbe966f09af6ff4829903f3c5006a2c9b0ff723c1fabfdadafa0fc479fc6dbbdaef351507cad43cb7fd16024e1c52c1ddb2f125d2ce84c" target="_blank" style="text-decoration: none; color: #005c84; font-weight:bold;">www.pge.com/covid19consumerprotections-ko</a> 를 참조하시거나 <a href="tel:1-800-743-5000" target="_blank" alias="800Number-KO" style="text-decoration: none; color: #005c84; font-weight:bold;">1-800-743-5000</a>으로 전화해 주시기 바랍니다.<!--[if gte mso 12]> <![endif]--></p>
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