[House] We are here to help

Fri May 15 06:06:32 PDT 2020

Pacific Gas and Electric Company

 Billing, service modifications, and financial assistance programs

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View this email as a web page  

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Resources to help

Thank you for doing your part to help California flatten the curve, and your continued efforts to limit the spread of COVID-19. We are all now spending more time at home, and personal energy use has increased. We understand many are facing serious challenges and are here to help with financial and energy management tools, resources and solutions.

Safety & reliability

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No service disconnects

We understand the financial hardships many are facing and will not shut off power for unpaid bills during this time.

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Continuation of essential work

Essential projects involving the maintenance, repair and upgrade of gas and electric infrastructure will continue as planned, along with key wildfire preventative work.

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Online tools

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Online bill pay

A reminder that PG&E offices are temporarily closed. You can pay your energy bill with online bill pay. It’s safe, secure and easy.

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Review your energy use

Staying informed about how much energy you use can help you make smart decisions to keep your bill manageable. You can also review projected bill amounts based on usage to date.

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Savings and payment plans

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Financial assistance programs

If you have recently lost your job or are suffering from lost wages, and even if you are receiving unemployment benefits, you may qualify for a reduced energy rate through the California Alternate Rates for Energy Program (CARE) or Family Electric Rate Assistance (FERA) programs.

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Flexible payment plans

To help during times of financial hardship, we offer payment plans that allow you to schedule the payment of your current balance over several months.

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Savings programs

Our free energy-efficiency programs are designed to help you reduce home energy use and lower bills. Current programs meet shelter-in-place guidelines.

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Connect with additional resources
.;

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California COVID-19 Response and Resources  

For the latest updates from the Governor

.;

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California Labor and Workforce Development Agency  

Support services for workers and employers

.;

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California Association of Food Banks  

Food assistance resources

.;

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The California Lifeline program  

Provides a discount on either home phone or cell phone service for eligible households

.;

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CARE and Boost Mobile Pilot  

Participants in PG&E’s CARE program can save $15 each month on their Boost Mobile prepaid cell phone plans

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Be alert for scams

Take action against scams. If you doubt the validity of a PG&E email, call, text or visit, please report immediately. Call 
tel:18007435000 
1-800-743-5000 or learn more 
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here .

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For inquiries, please do not reply to this email. Submit feedback via 
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Contact Us . "PG&E" refers to Pacific Gas and Electric Company, a subsidiary of PG&E Corporation 77 Beale St. San Francisco, CA 94105.

 These offerings are funded by California utility customers and administered by PG&E under the auspices of the California Public Utilities Commission.

CRS-0520-2269 PGE05514

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