[House] Ordering refills from Optum Rx

[Ruth Anne]

On Thu, 9 Feb 2023, kj Cottrell wrote:

> I agree that starting something new while I am away is not ideal, so if she
> has enough to get her thru until March, that's perfect.  I went ahead and
> sent in the prescription for Focalin XR 15mg (which should default to the
> generic, dexmethylphenidate ER), to Walgreens for a 30d supply.  I agree
> that makes the most sense with a new medication, just wanted to double
> check. They will hold on to it for a while, though you may get a call that
> it's ready.Dexmethylphenidate ER 15mg should be roughly equivalent to
> Concerta 36mg, but they are just different enough that it's not exact.  If
> the dexmethylphenidate works, but the dose seems off, we can adjust that
> later.
> 
> I'm sorry we're all having to deal with this.  
> 
> Take care,
> 
> -kj 

Hopefully, you had an EXCELLENT vacation.

We have another chapter of the saga! I got a phone call from OptumRX 
on Friday saying they needed personal info to tell me what they were 
calling about, so I said I'd call them back instead. While I was 
waiting on hold, I looked up Kelly's prescriptions, to find out that 
the order for the generic Concerta was canceled. When I finally get to 
talk to a person, they confirm that yes, it's been canceled becasue 
they haven't been able to reach the prescribing doctor. I told them 
that you were on vacation. So they said that they woule reach out to 
you again in the coming week.

Should you be back and dealing with things before they reach you, you 
can contact OptumRX at 800-791-7658 or their FAX at 800-491-7997.

Whee.

--Ruth Anne